DPD Local®
Your local delivery experts online

Customer Help Centre

What can we help you with?
Q.

How do I track my parcel?

A.

To track your parcel, you’ll first need to enter your DPD reference or tracking number into the box below, and click ‘Track This Parcel’.

I don’t know my tracking number

If you are unsure of your order number, you can find it on your booking confirmation email. 

If you have accidentally deleted this email or haven’t received it, you can find your tracking number in your DPD Local Online account area by doing the following:

  1. Log in to your DPD Local account (or register if you haven’t already)
  2. Go to the ‘My Orders’ tab
  3. Find your DPD reference number displayed next to the order in question, e.g. ‘DPD12345678’.

This number can also be found in your booking confirmation email.

When does a parcel start being tracked?

Please note that parcel tracking will not begin until the parcel is scanned upon collection. Drivers with a handheld terminal will immediately make a collection scan. Other parcels may only be shown as collected once they’ve been scanned at the courier depot.

You can quickly track your parcel in future by clicking the ‘Track Your Parcel’ button in the top right of our website header, and entering your DPD reference number.

My parcel has stopped tracking

If your parcel tracking hasn’t updated in the last two or three days, you can find out what you can do next by clicking here.

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