Customer Help Centre
What can we help you with?
If you know that you will not be available to hand your parcel to the driver there are a number o... (read more)
If you no longer need to send your parcel, you can cancel your booking and request a refund.
We ... (read more)
If your parcel has not been collected, you may be able to rebook your collection, or switch to a ... (read more)
We can often pass on specific instructions to the courier before the collection date. Howeve... (read more)
Most Frequently Asked Questions