How do I apply for a refund?
If you have cancelled an order prior to collection, you can apply for a refund by speaking to a member of our team via the Live Chat link below.
Please note that to be eligible for a refund, you must:
- Be the contract holder with DPD (no one else can claim a refund on your behalf)
- Have booked the delivery within the last 14 days
- Have paid the delivery charge in full before requesting a refund.
You can learn more about our refunds policy here.
Once you’ve completed the form below and clicked ‘Submit’, you refund will be checked and processed within 2 working days. Should you refund request be approved, you’ll be notified via email once your refund has been processed.
When will I receive my refund?
If your request for a refund is granted, you can expect your refund to enter your account within 3-5 working days.
Why does my refund take longer to process than my initial payment?
We aim to process your refund within 48 hours of it being granted, but the processing time of the refund being transacted into your account is dependent on the bank you hold an account with. We advise 3 to 5 working days, though in some cases refunds may take longer.