How do I cancel my order and apply for a refund?

If you don't need to send your parcel anymore then we can help you cancel your booking and process your refund request.

If you need to re-arrange your collection without refunding please use the Rebook option below. 

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Rebook your collection

To rebook you will need your DPD reference and either the email address used to place the order or your postcode.

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Request a refund

If you no longer need to send your parcel, you can cancel your order and request a refund.

Please note that to be eligible for a refund you must:

• Be the contract holder with DPD Local
• Have booked the delivery within the last 28 days
• Request your refund prior to collection or drop-off

You can learn more about our refunds policy here.

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