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I will not be available at the time of collection. What can I do?
If you know that you will not be available to hand your parcel to the driver there are a number of options available.
Whilst you can of course leave your parcel in a secure location, we do need to warn you that, whilst unattended your parcel will not be covered for loss or damage. In addition to this, we cannot guarantee that the driver will collect an unattended parcel as this is at their own discretion. We would also recommend that you leave a note at your property to advise the driver of the location of the parcel.
Please use the link below to contact live help and an operator will see if a change of address is possible for this collection.
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