DPD Online®

Can I make a claim for my parcel?

Firstly please accept our apologies that you are having to check out this section of our website. We offer our assurance that, in the event of a claim, we will make the process as painless as possible.

It's important to note that only the contract holder can register a claim with us.

Claims can be made only in the event of the loss or damage of a parcel.

We shall not be liable to you under any circumstances for any loss or damage unless you notify us either via our website or by written notice to The Cube, Coe Street, Bolton BL3 6BU within:

  • 14 days of delivery of the Consignment in the case of damage to all or part of a Consignment or loss of part of a Consignment;
  • and in all other cases (including, but not limited to, loss of the whole of a Consignment) within 28 days from when the Consignment was collected or received by us.

We do have a list of items that we cannot carry at all (prohibited items) and a further list of items which we protect for loss, but not damage.

Please check the list carefully before contacting the customer services team to register your claim. Whilst we cannot consider claims for prohibited items, please talk to us as we are here to help you. 

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