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Your search term(s) "claims" returned the following results:

  1. Why does the claim still say awaiting documents when they’re all uploaded?

    This means that we require additional evidence to review your claim settlement. Once you have ...

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  2. How long does the claims process take?

    There is no set time frame in place for completing our internal claims process. We advise that in...

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  3. Where do I submit my claims information?

    When you open a claim we'll e-mail details on how to submit any supporting evidence. You w...

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  4. I do not have some of the required claims information, what should I do?

    If you're unable to provide any of the required claimdocumentsyou can select 'I no longer...

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  5. How do I make a claim for loss/damage?

    Firstly please accept our apologies that you are having to check out this section of our website....

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  6. Can I make a claim for my parcel?

    Firstly please accept our apologies that you are having to check out this section of our website....

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  7. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) until your claim has been settled.We wi...

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  8. Why haven't you paid my carriage fees (Damage claim)?

    The service purchased was carried out and the delivery was successful. You will be offered the am...

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  9. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. So...

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  10. What does salvage mean?

    If the status of your claim changes to "awaiting salvage" at any point you should receive an emai...

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