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Your search term(s) "claims" returned the following results:

  1. Why does the claim still say awaiting documents when they’re all uploaded?

    Please do not worry if your claim status does not change immediately. All claims need to be revie...

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  2. How long does the claims process take?

    There is no set time frame in place for completing our internal claims process. We advise that in...

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  3. Where do I submit my claims information?

    When you contact us to request a claims form you will be sent an email, this will explain how to ...

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  4. I do not have some of the required claims information, what should I do?

    If you are unable to provide any of the required claims documents we would suggest contacting us ...

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  5. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) until your claim has been settled.We wi...

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  6. How do I make a claim for loss/damage?

    If your item is unfortunately either lost or damaged you will need to let us know as soon as poss...

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  7. Can I make a claim for my parcel?

    You will only be eligible to make a claim for a full refund if: The order in question was book...

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  8. Why haven't you paid my carriage fees (Damage claim)?

    The service purchased was carried out and the delivery was successful. You will be offered the am...

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  9. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a neighbour. ...

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  10. What does salvage mean?

    If the status of your claim changes to "awaiting salvage" at any point you should receive an emai...

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